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FAQs

  1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
    Orders are typically fulfilled within 3-5 days (Monday-Friday) and the transit time depends on your country.

 

  1. HOW CAN I TRACK MY ORDER?
    We actually made this super simple! You can click here to see the status of your order.

 

  1. HOW DO I RETURN SOMETHING?
    fidellens is happy to accept returns on all merchandise within 7 days of receipt. We also accept exchange within 7 days of receipt. Sorry, shipping charges are non-refundable on returns. Unfortunately, without exception, My Shopify cannot accept returns on used or damaged merchandise. For more information.
  1. HOW DO I USE A COUPON CODE?
    Lucky you! To use your coupon code, add all your glam goodies to your cart and begin the checkout process. There will be a box to enter your code, then just click "apply". Please note that only one promotional code can be entered for a given order from fidellens. The promotional code cannot be used for orders already placed.
  1. HOW DO I RENOUNCE E-MAILS?
    Why would you want it? Our fidellens fans receive all kinds of benefits and special gifts. But if you really have to, just click on the 'Unsubscribe' link at the bottom of each email.